We sell consultations. We also publish health information. You should know how we keep those two things apart, and where the line is.
The conflict, stated plainly
We have a commercial interest in you booking an appointment. That is a real conflict and pretending otherwise would be the first dishonest thing on this page.
Here is how we handle it:
- Content is not written to sell. Pages answer the question they are about. If the answer is "see your own GP", that is what they say
- A doctor reviews for accuracy, not for conversion. Our reviewer can refuse to sign off a page, and commercial considerations do not override that
- We link to alternatives, including free public services and other ways of getting care that are not us
- We take no payment from any manufacturer or supplier, and carry no advertising
- We do not pay for placement in any directory that presents itself as independent
If you read something here that feels like it is steering you rather than informing you, tell us. That is a bug.
What we do not publish
Information about specific medicines. We do not name, describe, compare or recommend prescription treatments. That is partly law — Australian law prohibits advertising prescription-only medicines to the public, including on websites. It is also good practice: what suits you depends on your history and your preferences, and a page cannot know either.
Patient testimonials, reviews or ratings. Prohibited in advertising for regulated health services in Australia, and a poor guide to whether something will suit you. We build trust with named doctors, published registration numbers and transparent process instead.
Diagnoses. Nothing here tells you what you have. The symptom check records what you told us and says so.
Before-and-after content, or anything implying a typical result.
How we source
Australian government health sources, Australian clinical bodies and peer-reviewed research, in that order of preference where they cover the same ground. Where an Australian source exists we use it, because guidance, subsidy and care pathways differ between countries.
Sources are linked where a page states a specific fact, figure or date. Where evidence is uncertain or contested, we say so rather than picking a side.
Review
Clinical content is reviewed by a registered Australian medical practitioner. Every reviewed page names the reviewer, their credentials and the date.
Our medical review policy sets out what review involves and how often pages are re-checked.
Corrections
If something here is wrong, out of date or misleading, tell us. Corrections are made promptly and, where material, noted on the page.
Limits
Everything here is general information. It is not personal medical advice, it does not account for your circumstances, and it does not replace seeing a practitioner who can examine you and take your history.